As the Director of Client Experience, Lauren concentrates on devising innovative solutions to address clients' needs. Her responsibilities include formulating the strategic roadmap and operational processes for Hines management service teams, to cultivate a culture of hospitality throughout the organization and enhance the client experience across various product types. Recognized for her innovative concepts and solution-oriented processes, Lauren has made significant contributions in her role. One key achievement involves spearheading the firm's collaboration with Forbes Travel Guide to establish five-star hospitality standards across its 415 global office and multi-family properties, known as the Hines Hospitality Standards. As the architect of the original five-star rating system, Forbes Travel Guide is a global authority on exceptional service, providing exemplary professional development to renowned hospitality brands like the Ritz-Carlton and Four Seasons. This partnership not only positioned Hines as the first commercial real estate firm to globally collaborate with Forbes Travel Guide but also aligned Hines' management services with organizations that prioritize exceptional service as a core aspect of their business model, while still maintaining the firm’s reputation for operational integrity. In addition to co-creating the Hines Hospitality Standards, Lauren played a pivotal role in establishing the Hines Property Experience Program. This comprehensive training initiative is meticulously tailored to ensure the consistent implementation of Hines Hospitality Standards throughout the firm's management services portfolio, thereby ensuring a quality client experience at scale.

Josie Baum is the Managing Director of ARC Club - where the neighbourhood comes to work. Founded in 2020 to deliver accessible, friendly co-working space to local workers looking to avoid working from home or daily commutes to a central office, ARC Clubs are a network of creative workspaces in the heart of residential communities. Bringing together the company's award-winning architectural style with quality hospitality and a sense of community, ARC Clubs are where 100s of members call home for their most productive, rewarding days of work. ARC Club has a growing pipeline of Clubs, expanding within London and beyond to provide more and more people with a local place to be productive. Josie joined ARC Club in 2020 having spent five years running her own strategy and innovation consultancy, New Normal Collective, and four years working as a strategist for growth consultancy Bow and Arrow, now part of Accenture Song. During this time, Josie advised companies including Sky, Aviva, O2 and Google on growth and transformation across both commercial and social enterprise objectives. Prior to her time as a consultant, Josie worked in the property industry, researching emerging ESG policies for the built environment at the Urban Land Institute. Josie studied at Cambridge and Columbia University, where her vision for purpose-based placemaking first began to develop - a vision she is now delivering at ARC Club.

Chris Chinaloy has 24 years of strategic leadership in disruptive, high-growth, and tech-enabled businesses. As Chief Growth Officer at IMMO Capital, London, he leads spearheads investment, ESG, and growth strategies for Europe's pioneering tech-led residential real estate platform – that secured the largest Series B fundraising for a prop-tech business in Europe, recognized as a "Tech Pioneer" by the World Economic Forum. Previously, as Chief Strategy Officer at Round Hill Capital, London, Chris played a pivotal role in transforming the organisation into a leading pan-European residential investor/operator with $9B in AUM, and pioneering Europe's premium student accommodation investment platform. His extensive experience extends to leading brands such as Diane von Furstenberg and Made.com, where he drove organizational redesign and growth strategies; and during his tenure at Procter & Gamble, he led early digital transformation initiatives and oversaw go-to-market strategies for the world's largest luxury beauty business. Currently serving on the Advisory Board of Queen’s University, Smith School of Business and previously as a Trustee with the Tate Art Galleries, Chris brings a wealth of expertise to investment, marketing, sales and operational businesses.

Andrew led the school's teaching activity in real estate 2009-2021 (MBA, EMBA and executive education), and in 2017 he established the Oxford Future of Real Estate Initiative, an industry-supported research programme focused on the 2025-2030 impact of innovation and technology on the global real estate industry. He is Chairman of Newcore Capital Management, a real estate fund manager focussed on alternatives, and advisor to several property organisations. He was hired as the first director of property research for Prudential in 1987, since when he has spent part of his time as an academic and part of his time in business, developing an expertise in property funds, proptech and international real estate investment. He founded RES (a property research company) in 1990 and (with his partners) sold the business to Henderson Global Investors in 1997. In 2001 he founded OPC, a property research and investment company which was sold to CBRE Investors to create CBRE Global Investment Partners. Andrew’s ground-breaking report detailing the dramatic changes facing the real estate industry - PropTech 3.0: The Future of Real Estate - was the most downloaded Oxford Saïd report in 2017, and became the most downloaded PropTech report on Infabode. Andrew was also voted one of the top 3 most influential people in PropTech in the 2017 Lendinvest list. Andrew held the Chair in Land Management at the Henley Business School, University of Reading, from 1989 to 2013 and was founder in 2002 of the Reading Real Estate Foundation, an educational charity established to support real estate education. He was appointed Emeritus Professor at Reading in 2013. He was Honorary Professor of Real Estate Investment at the University of Cambridge from 2009 to 2014, and a Fellow of St John's College, Cambridge from 2011 to 2014. He is now Senior Research Fellow at Green Templeton College, Oxford. He holds BSc, MPhil and PhD degrees from the University of Reading in the UK. A qualified member of the RICS and the CFA Institute (UK ASIP), he is the author or co-author of several textbooks with combined sales of over 60,000.

Valentina is the Founding Partner of OPREIM, the investment management business launched to co-invest alongside select real estate operators in assets that are in need of repurposing. Before launching this business Valentina spent 20 years in real estate private equity, investment banking and venture capital working in the past for businesses such as Stonehage Fleming, MGPA, UBS Investment Bank, and Second Century Ventures. Valentina holds an MBA degree from INSEAD (France and Singapore), and a Master’s Degree in Economics from the National Research University Higher School of Economics (Russia).